FAQ

Frequently Asked Questions:

What exactly is 23Penny?
We are the newest online sneaker shop on the web. Our goal is to bring you exclusive kicks at great prices, hassle free. We mainly deal with Nike/Jordan products, but we are always open to any new and hot products. We strive to meet your needs.

Where are you located?
Located in Atlanta, GA. We do not have a store front but you are welcome to contact for arrangements to pick up shoes.

Can you give me some information on shipping?
Sure, please check out our shipping info here: http://www.23penny.com/shipping.

What is your return policy?
If you for whatever reason don't want what you purchased, it may be shipped back within 7 days.

However, it must be returned in original packaging, and not have been worn/used. Upon item inspection, we will refund you.
We do not accept returns that are caused by sizing issues

There WILL be a restocking fee of 15% of the original price (not including shipping). There is no return for on sale items and items marked as "ALL SALES FINAL".

We are not responsible for the shipping fee on returned goods. To make sure the return goes smoothly, please contact us before hand via the email 23PENNY1@gmail.com

Please note that we do not accept returns due to sizing problems or buyer's remorse.

Do you guys double box the shoes?
Of course, we double box all the shoes in order to maintain the mint condition of the box and guarantee the freshness of the kicks.

What forms of payment do you accept?
We receive our payments via Paypal, Paypal users and guests can use their credit card, debit cards or Paypal balance to pay for the purchase.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.